Flugplan

04.12.2025

12:00 – 13:00: Ankommen, Registrierung & Lunch (Restaurant)
13:00 – 13:15: Begrüßung, Ziele & Housekeeping (Plenum)
13:15 – 14:00: State of the Nation – COO & CEO (Plenum)
14:00 – 14:45: BREAKOUTS: Strengthening Brand Awareness, Image & Reputation / KI & Du / From Insights to Action: Deine Toolbox für mehr Kundenzentrierung
15:00 – 15:45: BREAKOUTS: IUness Framework und IUnified Communication / Customer Obsession Impulse: Moments that Matter / Resilience
16:15 – 17:00: BREAKOUTS: Bots & Prompting / Boost your NPS / Decoding Communication – DiSC Model
17:15 – 18:15: Teambuilding
18:15 – 18:45: Wrap up & Next steps (Plenum)
18:45 – 19:30: Check in / Get ready
19:30 – 21:00: Dinner (Restaurant)
21:00 – 02:00: Party (Rooftop Bar)

07:30 – 08:00: Early Morning Run (Treffpunkt Rezeption)
08:30 – 09:00: Frühstück & Re-Boarding (Restaurant/Plenum)
09:00 – 09:45: Fireside Chat mit der Geschäftsführung – Strategie & Prioritäten (Plenum)
09:45 – 10:30: BREAKOUTS: Syntea & Digital Strategy / Optimised Processes Through AI: Efficiency as Growth Enabler / Efficiency Unlocked: The Self-Management Toolbox
10:45 – 11:30: BREAKOUTS: DACH Online Growth Strategy / Excellent Operations / Beyond Implementation: Turning Operational Excellence into Real Impact
11:30 – 12:00: Gemeinsamer Abschluss (Plenum)
12:00 – 13:00: Mittagessen (Restaurant)